A City Ombudsman survey of 228 people who stayed at Portland's nine village-style shelters found more than half said staff did not handle grievances or other issues well, OPB reports. OPB
opbPortland’s village-style shelters don’t respond well to complaints, city survey findsPeople who’ve stayed at Portland’s village-style shelters aren’t pleased with how shelter operators handle serious concerns and complaints.
What oversight would make shelter guests trust that a complaint will be heard?
